Features - Hexa AI

Talk, Understand, Respond — The Power of HEXA Voice Bot

HEXA Voice Bot isn’t just another voice assistant. It listens, understands, and replies—just like a real human would. Whether it’s a simple question about an order or a complex customer request, HEXA handles it all in real-time with natural, intelligent conversation.

Multi Language Versatility & Adaptability

Speaks 40+ languages fluently, adapting seamlessly to different users.
Can switch languages mid-call, ensuring smooth conversations.
Understands regional dialects, tones & customer sentiments

AI-Powered IVR & Smart Automation

Build an IVR in under 4 minutes – no coding needed.
No DTMF required – Users simply speak, and Hexa AI responds.
Converts text to audio in under 10 seconds.
Tree-based IVR Structure – Unlimited levels & sublevels.
Database Integration – Retrieve & process customer data instantly.

Business Intelligence & Predictive Insights

AI-powered call tracking & disposition monitoring with visual insights.
Agent Performance Analytics – Identify training needs & optimize operations.
Customer Sentiment Analysis – Improve service quality using real-time feedback.
Predictive AI – Analyze past interactions to enhance future conversations.

All-in-One Communication Hub

Manage calls, messages & customer interactions on a single dashboard.
Restrict personal mobile usage for secure, centralized communication.
Admin Control Panel – Get complete visibility over customer interactions.
Faster Query Resolution – Improve response time with AI-driven automation.
Seamlessly integrates with WhatsApp, Telegram, Facebook & CRM systems.

Deployment & Security

Cloud & On-Premise Hosting

Choose between scalable cloud or secure on-premise Developement.
Cloud-based for quick setup and easy scaling.
Scalable cloud infrastructure with rapid implementation and minimal upfront investment.
Enterprise-grade security across both models.
Seamless integration with your existing systems.

Enterprise-Grade Security

End-to-end encryption & compliance with data protection laws.
Role-based access controls to manage user permissions.
Secure data storage with regular automated backups.
Adheres to industry standards for privacy and compliance.
Complete control over data with dedicated hardware for maximum security and compliance.